Give your customers an insight into what is happening in your company on their accounts.
Placed orders, backordered products, issued invoices and credit notes, received payments, credit limit, shipped deliveries (along with tracking number) as well as their detailed trade conditions, delivery addresses and many more – your customers will have the instant information available without engaging your staff to reply to all those e-mails.
Lost invoice will no longer be an excuse for late payment and depleted credit limit will not be a cause for blocked deliveries.
We can even make debt collecting by gently reminding your customers about unpaid invoices (or harshly blocking them access to everything except payment if this is your way to go).
Privacy and Security
Invoices, payments and other documents available through Self-Service Portal are treated by us as critical information and are not stored on our servers.
Customers see them as available just as any other information within SMARTB2B, however there are downloaded from your system every time customer is opening a list of invoices or checking settlements.
ERP Interface
Self-Service portal relies on a full integration with your ERP systems and available features depends on functionalities it provides.