We have created SMARTB2B as a result of our 15 years of experience in online, retail, wholesale and distribution. It is designed from ground up to be a business-to-business solution and addresses the specific needs of such users.
During the years it has proven to solve real-life problems providing users with useful, organized, easy to consume and up-to-date information, thus saving a lot of time (and money) to both sellers and buyers by freeing them from most unproductive messages exchanged between companies.
Instead of sending your customers XLS files with pricelists, special actions and discounts, daily stock availabilty, lists of discontinued products… make all those information available online.
Customer may then compose his own XLS with product data containing fields valuable for him, he will not have to search his e-mail look for latest stock file but will find current information online (and when he marks unavailable product, we will let him know the second this product comes back on stock).
Instead of asking your customers to fill your custom order sheets, mark action codes so you can deduct special discount, let them add products to the shopping basket just as they do when they shop online.
We will calculate prices using their trade conditions and applicable special discounts. We will take care of ensuring that they are ordering in required packaging units even letting them know about expected weight and volume of the order.
You will get your customer’s order delivered to your company in the most suitable format – we can send a XLS file with your special order form, upload it directly to your ERP or even send it by fax if it is really what you need.
Give your customers an insight into what is happening in your company on their accounts.
Placed orders, backordered products, issued invoices and credit notes, received payments, credit limit, shipped deliveries (along with tracking number) as well as their detailed trade conditions, delivery addresses and many more – your customers will have the instant information available without engaging your staff to reply to all those e-mails.
Lost invoice will no longer be an excuse for late payment and depleted credit limit will not be a cause for blocked deliveries.
We can even make debt collecting by gently reminding your customers about unpaid invoices (or harshly blocking them access to everything except payment if this is your way to go).
Mailing CDs with photos, handing over USB stick on meetings, e-mailing quickly expiring links to online folders are not a good way to go to distribute images, videos, PDFs and other files to your customers. SMARTB2B enables you to have one location where your customers can find everything from packshot photos, through products’ certificates and manuals, catalogues up to ready to be used banners for his web page.
Product centric approach enables to you to manage your collection of files easily and will show customers only files available for them – new photos will show up just after the new product is announced and will disappear from customers’ eyes as soon as product ends its life cycle.
Apart from presenting your customers with information about your assortment SMARTB2B will be a full-fledged product information manager supporting custom product attributes of all kinds. It will enable you to manage every product information from the initial product development until its end of life.
Different teams in your company can work together keeping all necessary data needed for product development, manufacturing, logistics, warehousing, sales and after-sale services in one central location.
Export and import capabilities of SMARTB2B makes it easy to exchange product data with your ERP, WMS as well as third party and customers’ systems.
Have all communication with customers regarding reports of broken products, warranty claims, discrepancies in deliveries – in an organized way.
Easily arrange products from your assortment on your or your customers own fixtures to create attractive planograms.
Create, send & track newsletters using all available data about your assortment and your customers.
Use SMARTB2B for order taking when your agents or representatives visit customers or during trade shows. Offline functionality makes it independent of poor internet connectivity.